The Challenge
The Democratic Republic of Congo was undertaking a major modernization of its national identity documents. Entrust Datacard, a global expert in secure identity solutions, sought a trusted partner to facilitate local implementation, liaise with government institutions, and train teams responsible for system operations.
Our Solution
AL & Legacy structured an 18-month support approach combining strategic consulting, project management, and intensive training of government operators.
- Institutional Diagnostic: Mapping of current identity document issuance and management processes.
- Deployment Plan: Elaboration of a phased migration schedule validated with relevant ministries.
- Technical Integration: Deployment and monitoring of Entrust issuance systems in production centers.
- Skills Transfer: Training of 80 government technicians in system operation and maintenance.
The Impact
- Sovereignty: Congolese teams now independently manage 100% of system operations.
- Security: New identity cards with 12 security elements compliant with ICAO standards.
- Efficiency: 55% reduction in identity document issuance time.
- Local Expertise: 80 Entrust-certified technicians forming the backbone of the National Identity Center.