The Challenge
As part of the DRC's payment system modernization, Ingenico — global leader in payment solutions — sought a local partner capable of orchestrating the deployment of its terminals with Congolese financial institutions. The challenge: navigating a complex regulatory environment, training local teams, and ensuring technical integration with existing banking systems.
Our Solution
AL & Legacy acted as a strategic integrator between Ingenico and local financial institutions, leveraging its expertise in technology and monitoring and training and coaching.
- Needs Mapping: Audit of target financial institutions to identify technical and organizational prerequisites.
- Regulatory Coordination: Liaisons with the BCC for terminal compliance with local standards.
- Technical Deployment: Installation and configuration of 450+ terminals in 8 partner financial institutions.
- Operator Training: Certification of 200 bank technicians and operators on Ingenico solutions.
The Impact
- Coverage: 450 payment terminals deployed across 8 cities in the DRC.
- Local Capabilities: 200 Ingenico-certified technicians, forming the first local expert network.
- Compliance: 100% of terminals compliant with BCC standards from day one.
- Adoption: 78% terminal utilization rate in the first 3 months after deployment.